Certification SAP C-C4H56-2411 Exam Dumps & C-C4H56-2411 Test Lab Questions

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q19-Q24):

NEW QUESTION # 19
Which of the following are required to grant business user access? Note: There are 2 correct answers to this question.

A. Access restriction
B. Assignment to an organizational unit
C. User ID
D. Employee

Answer: C,D

NEW QUESTION # 20
When using autoflow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.

A. Too many rules affect system performance.
B. Conditions can be based on extension fields.
C. Conditions can be based on standard fields.
D. Autoflow rules must be assigned to the business role.
E. Optimization from the back end is done automatically when too many autoflow rules exist.

Answer: A,B,C

NEW QUESTION # 21
Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Contacts
B. Individual customers
C. Channel partners
D. Groups

Answer: A,B

NEW QUESTION # 22
Where are employee working hours maintained?

A. Business role
B. Business user data
C. Employee data
D. Holiday calendar

Answer: C

Explanation:
Employee working hours in SAP Service Cloud V2 are maintained in the Employee data. This includes details such as working hours, time zones, and availability, which are used for scheduling and case routing. According to SAP documentation, "Under the Operating Hours, you can define the working hours of the service agent" within the employee data settings.
Holiday calendar (A) defines non-working days, not individual hours. Business role (B) manages access rights, not working hours. Business user data (D) includes user credentials but not working hour details.
Reference:
SAP Community: Service Level Agreement in SAP Cloud for Customer community.sap.com SAP Help Portal: Employee Data Configuration

NEW QUESTION # 23
Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?

A. In the general configuration of Agent Desktop
B. In the Customer Hub screen configuration
C. The event types are enabled by default and cannot be changed.
D. In the timeline configuration

Answer: D

NEW QUESTION # 24
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